Sales & Service Manager – North America  

Blaauw Products | United States & Canada 

Built for performance, designed for precision 

Are you a Sales Manager with a passion for ceramic and kiln technology? Are you comfortable operating across both commercial and technical domains? Would you like to be responsible for the full customer journey — sales, technical service, installation, maintenance, and long term account management? Are you hands on, entrepreneurial and looking forward to travelling across North America to visit and service prospects and existing clients? 

Blaauw Products is looking for an experienced Sales & Service Manager to be our exclusive commercial and technical representative across the United States and Canada. This is a broad, high-impact role that combines business development, sales, technical service, installation and maintenance support, and market development for our range of bespoke kilns, furnaces, and related products. 

As the primary point of contact for Blaauw Products in North America, you will own the full customer lifecycle — from identifying new business opportunities to installation, servicing, and long-term account management. 

Key Responsibilities 

• Sales & Business Development: Identify and develop new business across North America, run sales visits and customer meetings, prepare quotations, close orders, build long-term customer relationships, and represent Blaauw at trade shows and industry events. 
• Technical Service & Support: Oversee installation and commissioning of new kilns and furnaces, provide warranty support and troubleshooting, and deliver ongoing technical assistance. 
• Documentation & Other Duties: Support design/engineering work, prepare and maintain technical manuals, and take on related technical or administrative tasks. 
• Market Intelligence: Maintain sales forecasts and pipeline reports, track competitors, report on customer visits, and advise on relevant US/Canada regulations. 
• Service Contracts & Maintenance: Sell and deliver service contracts and maintenance work and manage related customer relationships and payments. 

What makes you successful in this position 

• Hands-on technical knowledge of industrial kiln technology (ceramics/kilns) 
• 7+ years of sales experience in industrial sales, technical sales  
• A network within Educational Art Institutes  
• A strong service mindset: Our clients rely on consistent performance by kilns that are designed for precision 
• Willingness to travel 1–2 weeks per month across North America 

Employment Details 

• Home-based anywhere in the US, with travel across North America 
• Full-time employee position 
• Reports to CEO and Technical Director, based in the Netherlands. 

We offer

• Autonomy to set your own schedule 
• Commission-based compensation, a realistic range depending on your experience: $150K - $225K+, uncapped
• A three-month ramp-up period free of sales targets, so you can get to know the product, the market, and our customers 
• An organisation with a premium product reputation, a big portfolio of long-lasting client relationships, and a top-tier market position in the USA and Europe.  
• A working environment with a focus on innovation, reliability, and a close-knit, personal way of working 

About Blaauw products

Blaauw Kilns & Dryers is a specialized manufacturer that has been designing and building kilns and dryers for the ceramics, glass, and other industries for more than 40 years. The company is known for building custom industrial and studio kilns, including electric and gas-fired models, as well as innovative solutions such as hydrogen-fired kilns and connected control systems.